1. Introduction
This Privacy Policy applies to Casino SkyCity Adelaide and sets out how personal information is collected, held, used and disclosed in connection with its operations. Personal information is managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing the premises, using services provided by Casino SkyCity Adelaide, or providing personal information in any form, you acknowledge that your information will be handled as described in this Privacy Policy.
This Privacy Policy may be updated periodically. The current version is available on request and applies from the date it is published. Users are encouraged to review this Privacy Policy from time to time.
2. Scope of this Policy
This Privacy Policy applies to all individuals whose personal information is collected by Casino SkyCity Adelaide, including patrons, members, guests, international visitors and individuals who interact with Casino SkyCity Adelaide in any capacity related to its operations.
This Privacy Policy does not apply to the practices of third parties that Casino SkyCity Adelaide does not own or control, or to individuals not employed or managed by Casino SkyCity Adelaide. Where personal information is shared with third parties, reasonable steps are taken to ensure that those third parties handle the information in a manner consistent with applicable Australian privacy law.
3. Personal Information Collected
Personal information is collected where it is reasonably necessary for the functions and activities of Casino SkyCity Adelaide. This may include:
- Full name, date of birth and identity document details
- Contact information, including address, telephone number and email address
- Membership and loyalty program details
- Transaction and activity records related to the use of services
- Device and location data where applicable
- Physical access records, including sign-in terminal data
- Facial biometric information collected at the premises for security and operational purposes
- Financial information required for identity verification or credit assessment purposes
Personal information is collected directly from you where practicable. In some circumstances, personal information may be collected from third parties, including agents, tour operators, other casinos, credit reporting bodies or regulatory authorities.
4. Purposes of Collection and Use
Casino SkyCity Adelaide collects and uses personal information for the following purposes:
- To verify identity and confirm eligibility to access the premises and services
- To administer membership and loyalty programs
- To comply with legal obligations under applicable legislation, including anti-money laundering and counter-terrorism financing laws, responsible gambling requirements and casino regulatory frameworks
- To prepare player activity statements and monitor the responsible provision of gambling services
- To enforce self-exclusion arrangements and exclusion orders
- To conduct credit or background assessments where required for international gaming guests
- To send notices required under applicable legislation or internal rules
- To contact you where necessary in relation to your account or membership
- To improve operations and to assist in ensuring the security of the premises
Personal information is not used for purposes beyond those listed above unless consent has been obtained or another basis exists under the Privacy Act 1988 (Cth) that permits or requires such use.
5. Disclosure of Personal Information
5.1 Internal disclosure
Personal information may be shared within Casino SkyCity Adelaide and with related bodies corporate where necessary for the purposes described in this Privacy Policy. Employees and internal service providers are subject to confidentiality obligations in relation to personal information.
5.2 Third-party disclosure
Personal information may be disclosed to the following categories of third parties:
- Regulatory and licensing authorities, for compliance with statutory obligations and reporting requirements
- Law enforcement agencies, for the investigation of suspected or actual illegal activity
- Other casinos and clubs, for enforcement of exclusion orders and responsible gambling obligations
- Credit reporting bodies, for identity verification and credit assessment
- IT and system service providers, for the operation and maintenance of systems
- Payment and identity verification providers, for processing transactions and verifying identity
- Tour operators and agents (for international guests), for facilitation of services for international visitors
- Academic research bodies, for de-identified research into gambling-related harm
Personal information is not sold to third parties.
Where personal information is disclosed to service providers located outside Australia, reasonable steps are taken to ensure that those providers handle personal information in a manner consistent with the Australian Privacy Principles. Such overseas transfers may occur in connection with marketing communications or credit and background checks conducted with casinos and credit agencies in relevant jurisdictions.
5.3 Disclosure to regulators
Personal information may be disclosed to applicable gambling regulators and government authorities where required for the fulfilment of statutory obligations. This includes information relating to patron activity, self-exclusion and suspected breaches of applicable laws or codes of practice.
6. Sensitive Information
Sensitive information, including biometric information, is handled with additional care. Sensitive information is collected only where it is reasonably necessary for the functions of Casino SkyCity Adelaide and where collection is permitted under the Privacy Act 1988 (Cth). Sensitive information is not used or disclosed for purposes other than those for which it was collected, except where required by law or with your consent.
7. Data Security
Casino SkyCity Adelaide takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information is held in both electronic and paper-based form and is subject to access controls and confidentiality obligations.
Where personal information is no longer required for any purpose for which it may be used or disclosed, and retention is not required by law, reasonable steps will be taken to destroy or de-identify that information.
8. Access and Correction
You have the right to request access to personal information held about you by Casino SkyCity Adelaide. Requests for access should be submitted in writing. A response will generally be provided within 30 days of receiving a valid request, subject to any applicable exceptions under the Privacy Act 1988 (Cth).
Verification of identity may be required before personal information is released. In some circumstances, access may be refused where permitted by law. Written reasons will be provided for any refusal.
If you consider that personal information held about you is inaccurate, incomplete or out of date, you may request that it be corrected. Reasonable steps will be taken to correct personal information upon receipt of a valid request.
9. Marketing Communications
Where personal information is used to send marketing communications, you may opt out at any time by contacting Casino SkyCity Adelaide using the contact details set out in section 11 of this Privacy Policy. Opt-out requests will be actioned within a reasonable period.
10. Complaints
If you consider that personal information has been handled in a manner inconsistent with the Privacy Act 1988 (Cth) or this Privacy Policy, a written complaint may be submitted. Receipt of the complaint will be acknowledged and a response provided within a reasonable timeframe.
If you are not satisfied with the response, the complaint may be escalated to the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.
11. Contact
For privacy-related enquiries, access requests, correction requests or complaints, contact the Privacy Officer in writing. Contact details are available at the premises of Casino SkyCity Adelaide and through official communications.
This Privacy Policy is governed by the laws of Australia and applies to all personal information collected by Casino SkyCity Adelaide in connection with its operations in Australia.